Understand Partial and Incomplete Responses
A response may be saved before a visitor completes every screen. Understanding the difference between completed and partial entries helps you decide whether to follow up, wait for…
A response may be saved before a visitor completes every screen when incomplete-data collection is enabled. Understanding the difference between completed and partial entries helps you decide whether to follow up, wait for more information, or archive the record.
Before you start
- Open the form in HelpGent → All Forms.
- Go to Settings → General Settings.
- Enable Save Incomplete Data, then save or publish the form.
Important: If Save Incomplete Data is disabled, an abandoned visit may not be retained as a partial response.
How HelpGent classifies responses
| View | What it shows |
|---|---|
| Completed | The visitor finished the form flow and submitted a completed response. |
| Partial Entries | Saved answers from a response that was started but not completed, when Save Incomplete Data was enabled for the form. |
| All Entries | The combined response list. |
Review a partial response
- Go to HelpGent → All Entries.
- Open the status selector and choose Partial Entries.
- Open a response to review the answers that were saved.
- Use the conversation area to decide whether a follow-up message is appropriate.
Partial responses can be useful for abandoned project briefs, unfinished applications, or visitors who need a reminder before completing a request.
Verify the result
- The response appears under the selected status.
- Saved answers remain visible when you open it.
- You can return to All Entries to see the complete list.