Email Delivery Problems

If a HelpGent notification does not arrive, first confirm that the event is enabled and then test the site’s email delivery separately from the form workflow.

Check the form settings

1. Open the form from HelpGent → All Forms.
2. Go to Settings → Email Notification.
3. Confirm that the correct Admin Notification or User Notification event is enabled.
4. Review the recipient, subject, and template.

Check site delivery

1. Submit a new test response using an address you can access.
2. Check Spam, Promotions, and quarantine folders.
3. Confirm that your WordPress email service or SMTP plugin is connected.
4. Check the sender domain and address used by the site.
5. Send a test email from the site’s mail system to separate HelpGent configuration from form logic.

Verify the result

• The event is enabled and saved.
• The test response appears in All Entries.
• The mail system reports successful delivery or gives a specific rejection reason.

Related articles

• Configure Email Notifications
• Email and Notification Settings