Media Storage and Protection

HelpGent stores uploaded video, voice, screen recordings, and other attachments through its configured media destination. Review the destination and cleanup settings before collecting production data.

Review local storage and cleanup

1. Go to HelpGent → Global Settings → General.
2. Review Attachment auto remove and the After days value.
3. Review Unverified response remove after hours if your forms allow unverified responses.
4. Select Save Settings after making a change.

Review cloud storage

1. Go to HelpGent → Global Settings → Integration.
2. Expand Cloud Storage.
3. Review the active destination and connected provider.

Set retention values according to your privacy policy and the type of information visitors may upload. Before changing a destination, test playback of both new and existing attachments.

Verify the result

• The destination is the one your organization approved.
• Cleanup values are documented for your team.
• A test attachment can be uploaded and played from a response.

Related articles

• Connect Cloud Storage
• Migrate Media to Cloud Storage