Pro Features Not Appearing

If a Pro control, AI tool, or cloud-storage option is missing, confirm the Pro plugin and license first, then check the connection used by that specific feature.

Check the Pro installation

1. Open Plugins → Installed Plugins in WordPress.
2. Confirm that HelpGent and HelpGent Pro are installed and active.
3. Open HelpGent → Global Settings → License Key.
4. Enter the license key from your HelpGent account and select Activate.

Check the feature connection

1. For credit-backed AI generation, open Global Settings → HelpGent AI → Account & credits and confirm the platform is connected. Non-production sites may require explicit wpWax approval. For AI Assistant drafts, summaries, knowledge sources, and automatic replies, check the separate Assistant settings and test that workflow directly.
2. For Live Chat, open Global Settings → Live Chat and connect the account.
3. For cloud storage, open Global Settings → Integration → Cloud Storage and connect a provider.
4. Reload the HelpGent screen after activation.

Verify the result

• The license status is active.
• The relevant feature panel is visible.
• The connection required by that feature is ready, or its approval requirement is clearly identified.
• The feature opens without an upgrade or license prompt.

Remember: An active license does not by itself prove that the HelpGent AI platform is paired, and a working AI Assistant does not prove that Account & credits is connected.

Related articles

• Install HelpGent Pro
• Create a Ready-to-Edit Form from an Idea
• Upgrade and Migration Issues