Camera, Microphone, and Screen Permissions
Video, voice, and screen recording depend on permissions granted by the visitor’s browser and operating system. If a recording control is unavailable, check permissions before changing the form.…
Video, voice, and screen recording depend on permissions granted by the visitor’s browser and operating system. If a recording control is unavailable, check permissions before changing the form.
Allow permissions in the browser
- Open the published HelpGent form in the browser where you want to record.
- Select the camera, microphone, or screen-recording control.
- When the browser asks for permission, choose Allow.
- If screen sharing is requested, select the window or screen you want to share.
- Return to the form and start the recording again.
If permission was blocked
- Select the site controls icon beside the address bar.
- Open the camera, microphone, or screen-sharing permission.
- Change the permission to allow the site.
- Reload the form and try again.
Use HTTPS for production forms and test permissions on the device and browser combinations your visitors use.
Verify the result
- The browser shows the requested permission as allowed.
- The recording preview displays before submission.
- The uploaded recording appears in the response.