Email and Notification Settings

Email settings determine who receives alerts when a form response or conversation message is created. Use the form-level notification settings for event-specific behavior and the global settings for site-wide limits and retention.

Configure a form’s notifications

1. Open the form from HelpGent → All Forms.
2. Go to the form’s Settings.
3. Select Email Notification.
4. Choose Admin Notification or User Notification.
5. Enable the events you want and select Edit Email Template when you need to change the message.
6. Save the form.

Check the global controls

Open HelpGent → Global Settings → General to review Max allowed email and response or attachment cleanup settings. These controls can affect how much email or stored data your site keeps.

Verify the result

• The notification settings survive a reload.
• The recipient and template match the intended audience.
• A test response produces the expected email.

Related articles

• Configure Email Notifications
• Email Delivery Problems