CONVERSATION FORMS

Forms that listen, adapt, and keep the conversation moving.

Ask focused questions, collect video, voice, screen, or text answers, and reply from one familiar WordPress workspace.

HelpGent dashboard: performance overview with completed responses, partial leads saved, active forms and completion rate
KEY FEATURES

Collect answers you can act on.

Combine familiar form fields with video, voice, screen recordings, conditional paths, and two-way replies—without leaving WordPress.

One question at a time

Keep the next step simple.

Guide visitors through one focused question at a time, making each step easier to understand and answer.

A HelpGent form offering video, voice, and text response options.

Product-led visual

Two-way conversations

Give visitors room to reply back.

Visitors can reply again in the same conversation, keeping follow-up questions, answers, and context together.

A visitor recording their screen and attaching files to a HelpGent response.

Product-led visual

Reply on your schedule

Reply when you’re ready.

Visitors leave their message, and you respond when you’re available. Neither side needs to stay online.

The HelpGent builder showing a selection of form elements and response fields.

Product-led visual

Live chat and AI

Connect live when it matters.

Add a Live Chat field for instant conversations. When you’re offline, your AI Assistant can respond if enabled.

HelpGent conditional rules and quiz scoring shaping a personalized form path.

Product-led visual

Conditional logic

Let each answer guide the way.

Show the next relevant question based on earlier answers, with or without video or other media.

A HelpGent inbox thread with video, voice, and text replies between a visitor and team.

Product-led visual

Flexible publishing

Start the conversation anywhere.

Embed your form on a page, open it from a bubble, or send its direct URL by email.

HelpGent publishing options for a shortcode, standalone link, and floating bubble.

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RELEVANT ARTICLES

Go deeper with practical guides.

Learn the workflows, choices, and best practices behind conversational forms.

GUIDE

How to Create a Conversational Form in WordPress

Build a form that asks focused questions and supports richer answers.

Read article
COMPARISON

Conversational Forms vs. Traditional Forms

See when a guided, two-way experience provides more value than a standard form.

Read article
TUTORIAL

Collect Video, Voice, and Screen-Recorded Responses

Use richer response formats for support, feedback, onboarding, and lead intake.

Read article

Conversation forms, explained.

A conversational form asks focused questions one step at a time, adapts the path when needed, and lets your team continue the exchange after submission.

You can collect video, voice, screen recordings, text, and familiar structured fields in the same experience.

No. They can answer directly in a modern browser without creating an account or installing anything.

Yes. Publish it on a standalone page, embed it in existing content, or open it from the HelpGent chat bubble.

Build forms people want to answer.

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