Archive or Delete Responses

Keep the active response list focused by archiving conversations that no longer need attention. Delete a response only when you are sure the stored entry and its conversation should be removed.

Before you start

• Open HelpGent → All Entries.
• Identify the response you want to archive or delete before opening its action menu.

Archive a response

1. Find the response in the list.
2. Open its three-dot action menu.
3. Select Archive.
4. To review archived responses later, open the status selector and select Archive. HelpGent labels this view Archived Conversations.

Restore an archived response

1. Open the Archive view.
2. Open the response’s three-dot action menu.
3. Select Active.
4. Return to All Entries to see the response in the active list again.

Delete a response

Warning: Deleting a response removes the response record and its related conversation data. Use Archive when you may need the record later.

1. Open the response’s three-dot action menu.
2. Select Delete Response.
3. Confirm the deletion when HelpGent asks you to continue.

Verify the result

• An archived response no longer appears in the active response view.
• An archived response appears when you select Archive.
• A restored response returns to the active response list.
• A deleted response is no longer available in All Entries.

Related articles

• View, Search, and Filter Responses
• Understand Entries, Responses, and Conversations