Migrate Media to Cloud Storage
After connecting a cloud provider, use HelpGent’s media migration controls to move existing attachments from the current destination to the selected cloud destination. Pro feature: Media migration is…
After connecting a cloud provider, use HelpGent’s media migration controls to move existing attachments from the current destination to the selected cloud destination.
Pro feature: Media migration is available with HelpGent Pro and a connected cloud provider.
Before you start
- Connect Google Drive or Bunny Drive from Global Settings → Integration → Cloud Storage.
- Confirm that the destination has enough space and that your team can access it.
- Run the migration during a period when you can monitor its status.
Start a migration
- Open HelpGent → Global Settings → Integration.
- Expand Cloud Storage.
- Review the current media destination and the migration summary.
- Select the connected destination and start the migration.
- Monitor the migration status until it finishes.
Manage migration status
HelpGent reports migration progress and remaining files. While a migration is running, use Stop only when you need to pause the operation. For a failed or incomplete run, use Retry for the remaining items, then select Finish when the status is ready.
Verify the result
- The migration status shows that the run finished.
- The remaining-file count is cleared or reflects only items that need review.
- Existing responses still play their video, voice, and file attachments.