GDPR and Data Management

HelpGent can collect names, email addresses, messages, recordings, and other form answers. Configure the product with your privacy policy and tell visitors what information you collect and why.

Use a privacy-first setup

1. List the form fields and media types your forms collect.
2. Explain the collection purpose in the form introduction, privacy notice, or linked privacy policy.
3. Use the GDPR form element when you need visitors to acknowledge your terms before submitting.
4. Choose the appropriate user dashboard and registration pages from Global Settings → General.
5. Review guest, attachment, and unverified-response cleanup settings.

Control access

Give WordPress administration access only to the people who need to review responses. Use HelpGent’s agent role for team members who need to work with entries without using a full administrator account.

Verify the result

• The form explains its data collection clearly.
• Required consent is collected before submission where applicable.
• Retention and access settings match your organization’s policy.

HelpGent provides configuration controls, but your organization remains responsible for its legal notices, retention rules, access reviews, and responses to data requests.

Related articles

• Global Settings Overview
• Use Multiple Agents