Upload and Media Problems

Video, voice, screen recordings, and file attachments depend on browser permissions, available space, and the configured media destination. Use these checks when an upload stalls or a response cannot play its attachment.

Check the recording and upload

1. Confirm the browser has camera, microphone, and screen permissions where needed.
2. Record a short test clip and wait for the preview before submitting.
3. Use a stable network connection and avoid closing the page during upload.
4. Try a smaller test file to separate file size from the form configuration.
5. Open Global Settings → Integration → Cloud Storage and confirm the active provider is connected.

Check an existing attachment

1. Open the response from All Entries.
2. Select Attachments.
3. Try the attachment again from the conversation view.
4. If the site recently migrated media, review the migration status and remaining files.

Verify the result

• A short test recording completes and appears in the response.
• The attachment opens or plays from the response.
• The storage destination and migration status match the intended setup.

Related articles

• Camera, Microphone, and Screen Permissions
• Media Storage and Protection