Common Form Problems
When a public HelpGent form does not behave as expected, check the form status, publishing location, and browser console one step at a time. Use this check order…
When a public HelpGent form does not behave as expected, check the form status, publishing location, and browser console one step at a time.
Use this check order
- Open HelpGent → All Forms and confirm the form is published.
- Open the form’s share or publish settings and confirm you are using the current link, shortcode, or embed location.
- Open the public page in a private browser window to test the visitor view.
- Check that the form is not restricted by access or visibility settings.
- Test with browser extensions disabled if the page layout or controls are missing.
When the form loads but cannot be completed
- Check required fields and conditional screens.
- Confirm that the visitor has granted camera, microphone, or screen permissions for media elements.
- Test the form with a fresh response instead of a saved or partially completed session.
Verify the result
- The form opens from its published URL.
- Each screen advances when its required inputs are valid.
- A test response appears in All Entries.