Find Themes and Next Actions in Responses
Response Insights helps you review a group of HelpGent responses and identify recurring topics, support issues, sentiment, and recommended next actions. Use it when you want to turn scattered feedback into a clearer research or support summary.
Before you start
- Install HelpGent Pro, activate its license, and connect HelpGent AI.
- Collect responses for the form you want to review.
- Decide which date range, response type, and answer fields should be included.
Run a response summary
- Go to HelpGent → All Entries.
- Open a response from the form you want to study and select AI response summary or Response Insights when it is available.
- Choose a Date from and Date to range.
- Choose a Response type: All responses, Completed only, or Partial only.
- Select the response fields that contain the information you want HelpGent AI to summarize.
- Review the selected dataset and run the summary.
Read the report
Review the report’s Support issues, Partial responses, Recommended actions, and User sentiment. Open the evidence links when you need to see the responses behind a theme or recommendation. Use the findings to improve a support process, prioritize product work, or plan follow-up questions.
Keep the selected fields focused on the question you are trying to answer. A focused dataset usually makes the report easier to act on than sending every available answer.
Privacy notes
Contact fields, IP addresses, and file contents are excluded from the analysis dataset. Email addresses and phone numbers found inside selected answers are redacted. The response text is processed for the summary and is not retained for more than 24 hours.
Verify the result
- The report uses the intended form, date range, response type, and fields.
- The common topics and sentiment match the responses you selected.
- Important recommendations can be traced to supporting responses before you act on them.
Note: Response Insights uses AI credits. If a date range contains more responses than the service can analyze in one request, narrow the range or choose a smaller response set.