Configure Email Notifications

HelpGent can notify your team and the person who submitted a form when a response or message is received. Configure these notifications from the form that owns the workflow.

Before you start

• Create or open a HelpGent form.
• Decide who should receive administrator alerts and whether the visitor should receive a confirmation or reply notification.

Configure notifications

1. Go to HelpGent → All Forms and open the form.
2. Open the form’s Settings.
3. Select Email Notification.
4. Choose Admin Notification or User Notification.
5. Enable the notification for the event you want to send, such as a new response or a new message.
6. Select Edit Email Template when you need to adjust the subject or body.
7. Save the form settings.

Verify the result

• The chosen notification remains enabled after reloading the form settings.
• The template contains the information your recipient needs.
• Submit a test response and confirm delivery to the intended mailbox.

Use a mailbox you can check during testing. If your site uses a transactional email service, keep its delivery settings aligned with the sender address used by HelpGent.

Related articles

• Email Delivery Problems
• Global Settings Overview