View, Search, and Filter Responses

Use the All Entries controls to narrow the response list by form, entry status, archive state, search text, and sort order. This is useful when an inbox contains responses from several forms or when you need to find one visitor quickly.

Before you start

• Open HelpGent → All Entries.
• Have a visitor name or email address available if you want to search the response list.

Choose which responses to display

1. Open the selector labeled All Entries near the top of the response list.
2. Choose All Entries to view every response, or select a specific form from the list.
3. Use the response-status selector to switch between All Entries, Completed, Partial Entries, and Archive.
4. When you select Archive, HelpGent shows the archived conversation view.

Search the response list

1. Select the search field with the placeholder Search conversation, Contacts etc….
2. Enter a visitor name or email address.
3. Review the matching response cards and select the response you want to open.
4. Clear the search text to return to the full list.

Search scope: The left inbox search matches contact names and email addresses; it does not search message bodies. The separate Search control in an open conversation searches within that conversation.

Sort the results

1. Open the sort control currently labeled Latest.
2. Choose the available order that helps you work through the inbox, such as latest, oldest, read, or unread responses.
3. Select a response card to open its answers and conversation.

What the filters do

Verify the result

• The response count changes when you switch form or status views.
• Search results contain the visitor name or email address you entered.
• Selecting a result opens the correct response detail screen.

Related articles

• Understand Entries, Responses, and Conversations
• Archive or Delete Responses