What is HelpGent?

HelpGent helps you collect richer responses than a traditional contact form. You guide people through a few questions and let them answer with text, video, voice, or file uploads. Screen recording is available with HelpGent Pro. Your team can review responses in WordPress and continue the conversation when it is convenient.

What can you build with HelpGent?

Start with the information you need to collect. HelpGent can support workflows such as:

• Agencies and freelancers: collect project goals, budget, timeline, and a short video brief before a discovery call.
• SaaS and plugin businesses: ask customers to describe an issue and include a screen recording so your support team can see what happened.
• Ecommerce stores: let shoppers ask product questions with video or voice before they buy.
• Coaches and consultants: qualify leads before a call and collect the details needed for a useful conversation.
• Recruiters: collect video applications and structured answers before scheduling interviews.
• Course creators: create quizzes and assessments, then collect the results in WordPress.
• Product teams: gather richer feedback and user research through written, video, voice, or screen-recorded responses.

You can create a separate form for each workflow, or combine several response types in one guided experience.

How HelpGent works

1. Create a guided, multi-step form with the questions and response types you need.
2. Publish the form on a WordPress page or share its direct link.
3. Let visitors respond one step at a time using text, voice, video, or screen recording when the relevant elements are available.
4. Review responses and continue the conversation from All Entries.

What is a Video Funnel?

HelpGent uses the term Video Funnel for a conversational, multi-step form that guides a visitor through a sequence of questions. It can combine written and recorded responses in one flow, so people can explain what they need without typing a long message.

Because responses do not require both people to be online at the same time, a visitor can submit when convenient and your team can reply later.

What you need

• WordPress 6.0 or later.
• PHP 7.4 or later.
• An administrator account for installation and setup.
• The HelpGent Pro ZIP file if you need Pro-only fields or services.

Ready to begin? Follow Install and Activate HelpGent.